To lay a strong foundation for the app, I conducted deep competitive analysis across major global and local taxi services including Uber, Lyft, Yandex Go, Bolt, and local Bulgarian players like Yellow Taxi and TaxiMe. I mapped out the entire user journey for each app - from registration to ride completion - focusing on flows, interaction patterns, pricing logic, trust signals, and unique service offerings.
I studied how leading apps handle multi-role interactions (user, driver, admin), peak-time behavior, coastal service specifics, and dynamic UI elements depending on region and ride type. This research helped identify best practices, usability gaps, and opportunities to tailor the app specifically for the Bulgarian leisure-driven use case, resulting in smoother, localized UX decisions and differentiated features.